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It was the Valentine's Day from hell for JetBlue employees and more than 130,000 customers. Under bad weather, JetBlue fliers were trapped on the runway at JFK for hours, many ultimately delayed by days. How did the airline make it right with customers and learn from its mistakes? A discussion with Harvard Business School professor Robert S Its been a little over a week since JetBlue's Valentine's Day meltdown, and there's lots to learn from the airline's blunders. I'll be looking at the root causes of JetBlue& Feb. 19, 2007 — -- On Valentine's Day, JetBlue Airways watched as its entire schedule melted into thin air. Gateless, inbound flights piled up on the JFK ramp, and outbound flights were JetBlue Airways What was the Accusation? On Valentine's Day of 2007, an ice storm at John F. Kennedy airport in New York left 139 of JetBlue's 156 scheduled flights grounded. Because JetBlue thought the ice would eventually turn to rain (according to some forecasts), they continued to load passengers on to the scheduled flights. Some JetBlue made headlines in 2007 when passengers were stranded for hours on the tarmac at JFK during an ice storm. Former Chairman Joel Peterson explains how the company rebuilt from the Valentine Before JetBlue’s problems began on Valentine’s Day, Hanni’s loosely organized group had collected 3,500 electronic signatures on its website supporting legislation (www.strandedpassengers One week after the start of JetBlue’s Valentines Day operational fiasco and they’ve come back with an official response to this crisis. The response includes a Customer Bill of Rights which defines a series of retributions if your flight is delayed, a full page apology in the NY Times, and an email letter to customers. So on Valentine's Day 2007, JetBlue had an event that marks our history, and we hate to have to keep revisiting. But we stranded a bunch of passengers on the tarmac at JFK. A storm came in that was freezing rain. JetBlue made headlines in 2007 when passengers were stranded for hours on the tarmac at JFK during an ice storm. Former Chairman Joel Peterson explains how the company rebuilt from the Valentine Allen Adamson, managing director of brand communications agency Landor Associates New York, says it was JetBlue’s success that, ironically, contributed to its Valentine’s Day debacle. He believes the airline had focused more on building a great brand than focusing on its operations; something he says worked when it was a small airline but JetBlue SHOP TRUE helps you to earn on 100's of online stores, Love Take Flight: Your Ultimate Guide to Valentine's Day Gifting & Earning. The paper examines the JetBlue Valentine's Day Snowstorm Crisis of 2007. The author explores the crisis from the lens of the three significant stages of a crisis. Furthermore, the Situational Crisis Communication Theory explores the attribution Love is in the air. Why not show your love of mahjong with Valentine's Day Mahjong. Click on our kissable mahjong tiles in a fun Valentine's Day theme while dreaming of the love of your life. Play Valentine's Day Mahjong by clicking on matching open tiles, two by two. Each mahjong pair matched will disappear. Match all of the loving pairs and Over the Valentine’s Day weekend, JetBlue station managers spent tens of thousands of dollars on pizza. And while this didn’t completely resolve the current crisis, it gave customer service crew members at JetBlue a mechanism to say “we are truly sorry” – which they had to do for three days while the airline tried to get its operation JetBlue SHOP TRUE helps you to earn on 100's of online stores, Love Take Flight: Your Ultimate Guide to Valentine's Day Gifting & Earning. My Name is Genevieve McCaw and I was a passenger on JetBlue #351 on Valentines day along with my boyfriend Charlie. We were en route to LA for Valentine's day before we ended being held hostage for 11 hours on the frozen tarmac at JFK. An in-depth description of JetBlue’s Valentine’s Day 2007 crisis and subsequent communication measures employed by the airline; Discussion of JetBlue’s crisis communication response and image restoration strategies; and Recommendations for improving JetBlue’s crisis communication capabilities based on lessons learned from February 2007. On Valentine’s Day 2007, thousands of planes were canceled due to bad weather on the East coast. The so-called “JetBlue’s “Valentine’s Day Crisis” made national headlines, and the An in-depth description of JetBlue’s Valentine’s Day 2007 crisis and subsequent communication measures employed by the airline; Discussion of JetBlue’s crisis communication response and image restoration strategies; and Recommendations for improving JetBlue’s crisis communication capabilities based on lessons learned from February 2007. JetBlue made headlines in 2007 when passengers were stranded for hours on the tarmac at JFK during an ice storm. Former Chairman Joel Peterson explains how the company rebuilt from the Valentine
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